Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to build foundational IT skills in a collaborative environment. As a key member of our IT department, you'll provide critical technical support to our growing team while gaining hands-on experience with cutting-edge systems. This role offers mentorship, structured training, and clear pathways for advancement into cybersecurity, network administration, or cloud computing. If you're detail-oriented, tech-savvy, and ready to grow your career in the heart of Oakland's thriving tech scene, we want to meet you!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document IT processes and create knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams to resolve technical challenges
- Participate in system upgrades and technology refresh projects
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid California driver's license (for occasional equipment pickups)