Job Description
Launch your IT career with Omaha's premier tech solutions provider! We're seeking passionate entry-level IT professionals to join our dynamic support team. At Omaha Tech Innovations, we invest in talent through structured training programs and mentorship opportunities. Enjoy collaborative work environments with cutting-edge technology while serving diverse clients across Nebraska. Join us to build foundational skills in network administration, system maintenance, and cybersecurity best practices.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, and peripheral device issues
- Assist with system installations, configurations, and upgrades
- Document technical issues and solutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Support cybersecurity initiatives including patch management
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS, networking fundamentals, and Active Directory
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- Valid driver's license for occasional client site visits