Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in Raleigh's booming tech hub! We're seeking passionate tech enthusiasts eager to grow with our dynamic team. As a key player in our IT department, you'll gain hands-on experience with cutting-edge technologies while supporting our clients' digital transformation. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS workstations and peripherals
- Manage user accounts, permissions, and Active Directory environments
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and implement security protocols
- Deliver exceptional customer service via ticketing systems and remote support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, networking concepts, and cloud services
- Strong problem-solving abilities and customer service mindset
- Experience with ticketing systems (Service Desk, Jira, etc.) preferred
- Excellent written and verbal communication skills
- Ability to work independently and in fast-paced environments