Job Description
Launch your IT career with TechNova Solutions, a leading technology innovator in Virginia Beach. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical services to our clients. This role offers hands-on experience with cutting-edge technology while providing a supportive environment for professional growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions across Windows and cloud systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and security protocols
- Deliver outstanding customer service via phone, email, and remote support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or similar certification preferred
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation