Job Description
Launch your IT career with TechSolutions Inc., a leading Fresno-based technology firm dedicated to innovation and professional growth. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to clients across the Central Valley. This full-time position offers comprehensive training, mentorship from industry experts, and clear pathways for advancement into cybersecurity, network administration, or cloud computing roles.
Our modern office in downtown Fresno features collaborative workspaces, cutting-edge equipment, and a supportive culture that values continuous learning. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends. If you're passionate about technology and eager to build a solid foundation in IT, this is your opportunity to thrive in one of California's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems via phone, email, and in-person assistance
- Diagnose and resolve desktop/laptop issues including OS configuration, application errors, and peripheral malfunctions
- Manage user accounts, permissions, and access controls across company systems
- Document technical issues and solutions using IT service management tools (e.g., ServiceNow)
- Assist with hardware/software installations, upgrades, and maintenance
- Collaborate with senior IT staff on infrastructure projects and security initiatives
- Conduct regular system backups and disaster recovery drills
- Maintain accurate inventory of IT assets and equipment
Qualifications
- Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency in Windows OS (10/11) and basic networking concepts (TCP/IP, DNS)
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent customer service and communication abilities
- Basic knowledge of Active Directory and enterprise applications
- Ability to lift up to 30 lbs for equipment maintenance tasks
- Valid California driver's license for occasional off-site support