Job Description
Join our dynamic tech team and kickstart your career in Information Technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our Tucson-based clients. This role offers hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from industry experts, and opportunities for professional development. If you're passionate about solving technical challenges and eager to learn, apply now to become part of our innovative team!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Assist with network setup, maintenance, and security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex system deployments
- Conduct user training on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or similar is a plus