Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Albuquerque. You'll gain hands-on experience in enterprise-level systems while supporting cutting-edge technology initiatives. Our comprehensive training program and mentorship opportunities ensure rapid career growth in a collaborative, innovation-driven environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document technical processes and create knowledge base articles
- Assist with cybersecurity protocols and data management best practices
- Collaborate with senior engineers on complex system integrations
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid New Mexico driver's license for occasional off-site support