Job Description
Launch your IT career with InnovateTech Solutions, Milwaukee's premier tech employer! We're seeking passionate entry-level talent to join our dynamic IT Support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing critical infrastructure support to our Fortune 500 clients. Enjoy comprehensive benefits, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud computing, or network administration. Join us in building Milwaukee's tech future!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure Windows 10/11 workstations and cloud applications
- Document IT procedures and knowledge base articles
- Assist with cybersecurity initiatives including endpoint protection
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional site visits