Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in a collaborative environment while supporting cutting-edge systems. Our comprehensive training program ensures you'll develop industry-relevant skills in networking, security, and cloud technologies. Located in the heart of Baltimore's tech hub, we offer competitive benefits and clear career progression paths.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop workstations
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cybersecurity awareness initiatives
- Support office infrastructure including printers and AV equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs and work with hardware components