Job Description
Join our dynamic IT team in Louisville and launch your career in technology! Tech Innovations Inc. is seeking motivated Entry Level IT Support Specialists to provide essential technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry professionals in a collaborative environment. We offer comprehensive training programs, career advancement pathways, and a supportive culture that values continuous learning.
As a key member of our IT department, you'll be instrumental in maintaining our clients' digital infrastructure and ensuring seamless operations. Our Louisville headquarters provides a modern workspace with state-of-the-art facilities, and we pride ourselves on fostering a work-life balance through flexible scheduling and wellness initiatives.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices
- Manage user accounts, permissions, and access control systems following security protocols
- Document technical issues, solutions, and asset inventory in our IT service management platform
- Collaborate with senior technicians to resolve complex system and network problems
- Assist with cybersecurity best practices including patch management and vulnerability assessments
- Participate in technology refresh cycles and system upgrade projects
- Train end-users on new software implementations and IT policies
Qualifications
- Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux) and networking fundamentals
- Familiarity with helpdesk software and ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and problem-solving abilities with attention to detail
- Excellent communication skills and customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional off-site client visits
- Ability to lift up to 30 lbs for equipment installation/maintenance