Job Description
Launch your IT career with TechNexus Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our growing team in Las Vegas. This role offers hands-on experience with cutting-edge technology while supporting enterprise-level infrastructure. You'll work alongside industry experts in a collaborative environment focused on innovation and professional growth. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, and mobile device issues
- Assist with network configurations and security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor system performance and report anomalies
- Deliver exceptional customer service via phone, email, and in-person
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for hardware maintenance
- Valid driver's license for occasional site visits