Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in Detroit's thriving tech scene! We're seeking motivated individuals passionate about technology to provide essential support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your professional development.
At TechSolutions Inc., we believe in nurturing talent from the ground up. You'll gain exposure to enterprise infrastructure, cybersecurity protocols, and client relationship management in a collaborative environment that values innovation and continuous learning. Perfect for recent graduates or career changers with basic technical aptitude!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS operating systems and productivity applications
- Manage user accounts, permissions, and access controls following security best practices
- Document technical issues, resolutions, and asset inventory in IT service management systems
- Collaborate with senior technicians on complex system upgrades and infrastructure projects
- Conduct regular system maintenance and security patch updates
- Train end-users on new technologies and company IT policies
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and MS Office Suite
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset and patience when troubleshooting user issues
- Ability to lift 20 lbs for hardware maintenance tasks
- Valid driver's license for occasional on-site client visits