Job Description
Join TechNash Solutions and kickstart your IT career in Nashville's thriving tech hub! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while working alongside industry experts. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth. If you're passionate about technology and eager to learn, this is your chance to build a strong foundation in IT support.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes, procedures, and ticket resolutions in CRM systems
- Collaborate with senior engineers on complex technical troubleshooting
- Assist with cybersecurity protocols and data protection initiatives
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits