Job Description
Join our dynamic tech team in the heart of Washington DC and kickstart your IT career! TechSolutions Inc. is seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our government and corporate clients. This hands-on role offers comprehensive training and growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training on productivity tools and security protocols
- Monitor ticket queues and resolve issues within SLA timeframes
- Participate in IT infrastructure improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25lbs for equipment maintenance
- Valid driver's license for occasional client site visits