Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide essential technical support to our growing client base. This role offers hands-on experience with modern systems while working alongside industry experts who will mentor your professional development. Enjoy a collaborative environment with opportunities for certifications and career advancement in one of Indianapolis's fastest-growing tech sectors.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/Linux workstations and peripherals
- Manage helpdesk tickets using ServiceNow and document solutions in knowledge base
- Assist with network monitoring, security protocols, and system backups
- Collaborate with senior engineers on infrastructure projects and system deployments
- Train end-users on software applications and security best practices
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS, Active Directory, and Microsoft Office 365
- Strong diagnostic skills and ability to learn new technologies quickly
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation for occasional on-site visits