Job Description
Launch your career in technology with TechSolutions Inc., a leading IT services provider in Columbus, OH. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our clients. As a key member of our operations, you'll gain hands-on experience with cutting-edge systems while contributing to innovative projects that drive business success. We offer comprehensive training, mentorship from industry experts, and clear pathways for career advancement in a collaborative environment. Join us to build a rewarding future in Columbus's thriving tech sector!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service desk records
- Collaborate with senior engineers on infrastructure upgrades and security protocols
- Deliver user training on company applications and best practices
- Monitor system performance and troubleshoot technical escalations
- Assist with cloud service implementations (AWS/Azure basics)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills with customer service focus
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license for occasional on-site client visits