Job Description
Launch your IT career with TechFlow Solutions in vibrant Jacksonville! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and build foundational technical skills while delivering exceptional service to our clients. This role offers hands-on experience in modern IT environments with structured mentorship and growth opportunities into cybersecurity, network administration, or cloud computing tracks.
As a key member of our Jacksonville operations, you'll gain exposure to enterprise systems while working alongside industry veterans. Our collaborative culture values continuous learning, and we provide comprehensive training on cutting-edge technologies including Microsoft 365, AWS, and Cisco infrastructure.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Document technical issues and resolutions in ticketing systems with clear communication
- Assist with cybersecurity protocols including access management and basic threat detection
- Collaborate with senior IT staff on infrastructure projects and system deployments
- Conduct routine maintenance and optimization of IT assets
- Support office moves and equipment setups across Jacksonville locations
Qualifications
- High school diploma or GED required; Associate's degree in IT/CS preferred
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and cloud applications
- Valid driver's license for occasional off-site support
- Ability to lift 30 lbs and work flexible hours during system upgrades
- Passionate about technology and eager to grow technical expertise