Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of Silicon Valley! We're a dynamic tech company committed to nurturing emerging talent while delivering cutting-edge solutions to our clients. As part of our IT team, you'll gain hands-on experience with enterprise systems while working alongside industry experts who are passionate about mentoring the next generation of IT professionals.
Our San Jose headquarters offers a collaborative environment where innovation thrives, and your contributions will directly impact our clients' success. We provide comprehensive training, career development paths, and a culture that values continuous learning and growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Assist with desktop/laptop setup, configuration, and maintenance
- Manage user accounts, permissions, and access controls in Active Directory
- Document troubleshooting processes and maintain IT knowledge base
- Collaborate with senior IT staff on system upgrades and security patches
- Support audiovisual equipment for meetings and presentations
- Monitor system performance and report anomalies to IT management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and troubleshooting
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service skills with ability to explain technical concepts clearly
- Problem-solving aptitude and attention to detail
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in a fast-paced environment