Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. This hybrid role combines remote flexibility with in-office collaboration in our vibrant Dallas headquarters. You'll gain hands-on experience with enterprise systems while working alongside industry mentors. Our comprehensive training program ensures rapid skill development in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage help desk tickets via Zendesk and resolve user inquiries within SLA
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with Active Directory account management and access controls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health using Nagios and SolarWinds tools
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, networking concepts, and cybersecurity
- Experience with ticketing systems and remote support tools
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30lbs for equipment maintenance tasks
- Valid driver's license for occasional equipment transport
- Excellent written and verbal communication skills