Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in San Antonio! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in a supportive environment while working on cutting-edge projects that impact thousands of users.
Our comprehensive training program will equip you with industry-leading skills in network administration, system troubleshooting, and cybersecurity best practices. Enjoy competitive benefits, flexible work arrangements, and a clear path for career advancement within our rapidly expanding organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity protocols and system updates
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and hardware components
- Strong problem-solving skills and attention to detail
- Excellent communication abilities for technical and non-technical audiences
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and as part of a team
- Valid Texas driver's license required for occasional site visits