Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! Phoenix Tech Solutions is seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our growing client base. This role offers hands-on experience in network administration, system maintenance, and user assistance within a collaborative environment.
We provide comprehensive training, mentorship from industry experts, and clear pathways for career advancement. If you're ready to transform your technical knowledge into real-world impact while working with cutting-edge technologies, we encourage you to apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver training to end-users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in a fast-paced environment