Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in Houston. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, providing critical technical assistance to clients and internal teams. This role offers unparalleled growth opportunities, mentorship from senior engineers, and hands-on experience with cutting-edge technologies. Join us in transforming businesses through innovation while building a foundation for a long-term tech career.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and on-site assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct user training on new technologies and security protocols
- Monitor system performance and implement preventative maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional client site visits