Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Chicago's thriving tech scene. At InnovateTech Solutions, we're committed to nurturing talent and providing hands-on experience with cutting-edge technologies. You'll work alongside industry experts while supporting our clients' IT infrastructure, gaining invaluable real-world skills in a collaborative environment.
As a rapidly growing tech firm, we offer competitive benefits, mentorship programs, and clear career progression paths. Our Chicago office features modern workspaces, flexible scheduling options, and a culture that celebrates innovation and continuous learning. This is your opportunity to build a strong foundation in IT while making a tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote support tools
- Assist with system installations, configurations, and upgrades
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior engineers on complex technical escalations
- Conduct routine system maintenance and security patches
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid Illinois driver's license for occasional client site visits
- Eagerness to learn new technologies and industry trends