Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your tech career in the heart of Minneapolis! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge technologies while supporting our mission to deliver innovative IT solutions. You'll receive comprehensive training and mentorship from industry experts, making this the perfect launchpad for your tech career.
Our Minneapolis-based company fosters a collaborative culture where your growth matters. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional development. If you're passionate about technology and eager to learn, apply today and become part of our award-winning team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage help desk tickets using ServiceNow and maintain SLA compliance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new IT tools and security protocols
- Monitor network performance and identify optimization opportunities
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with Active Directory and Office 365
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional off-site support