Job Description
Join NexusTech Solutions' dynamic IT team and kickstart your career in Miami's thriving tech hub! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our diverse client base. This hands-on role offers unparalleled growth opportunities, mentorship from senior engineers, and exposure to cutting-edge enterprise technologies. If you're eager to build foundational IT skills while making a tangible impact in a collaborative environment, apply now!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage user accounts, permissions, and Active Directory operations
- Document technical procedures, incidents, and resolutions in ITSM systems
- Assist with network infrastructure monitoring and basic maintenance tasks
- Collaborate with cross-functional teams to implement IT security best practices
- Participate in system upgrades, patch management, and asset inventory processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of hands-on IT support/help desk experience
- Proficiency with Windows OS, Active Directory, and Microsoft Office 365
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong diagnostic and problem-solving abilities with customer service mindset
- CompTIA A+ or similar certification preferred (willing to train)
- Excellent communication skills and ability to work in fast-paced environments