Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Raleigh's thriving tech hub! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. As a key member of our IT team, you'll provide critical technical support to clients while receiving mentorship from industry veterans. Our comprehensive training program ensures rapid skill development across networking, security, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and opportunities for certification reimbursement. Help shape the future of IT innovation while building lasting professional relationships in one of America's top tech cities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory user accounts and group policies
- Monitor and maintain cybersecurity protocols including endpoint protection
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Conduct employee training on IT security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong problem-solving abilities and customer service skills
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Valid US driver's license for occasional on-site support