Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Atlanta's thriving tech scene! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support to our diverse client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while working alongside industry experts. Our comprehensive training program ensures rapid skill development and career growth within our dynamic organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures and maintain accurate incident logs
- Collaborate with senior engineers on complex troubleshooting tasks
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices implementation
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation