Job Description
Join our dynamic tech team in Mesa and kickstart your IT career! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. You'll work in a collaborative environment where innovation meets opportunity, with structured mentorship and clear career advancement paths. Perfect for recent graduates eager to apply their technical knowledge in real-world scenarios.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and Mac systems
- Provide remote and on-site technical support via phone, email, and chat
- Manage user accounts and permissions in Active Directory
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new software and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to troubleshoot hardware and software problems systematically
- Valid Arizona driver's license for occasional site visits