Job Description
Join InnovateKC Technologies as an Entry-Level IT Support Specialist and launch your career in Kansas City's thriving tech scene! We're seeking passionate tech enthusiasts ready to grow with our dynamic team. You'll gain hands-on experience supporting enterprise systems while working with cutting-edge technologies in a collaborative environment. Enjoy competitive benefits, mentorship from senior engineers, and clear career advancement paths within our award-winning organization.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network systems
- Resolve user tickets via phone, email, and in-person support
- Assist with system installations, configurations, and upgrades
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and security protocols
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license with reliable transportation