Job Description
Join TechSolutions Inc.'s dynamic IT team as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional support to our Sacramento-based clients. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment. Perfect for recent graduates or career changers eager to launch their IT careers.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain network infrastructure components
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in IT asset management and inventory tracking
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional on-site visits