Job Description
Join our dynamic IT team in Fresno and launch your tech career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients. This role offers hands-on experience with cutting-edge systems while working alongside industry professionals in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways into cybersecurity, network administration, or cloud computing.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems including OS deployment and security patches
- Manage Active Directory accounts, permissions, and group policies
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Monitor ticket queues and maintain service level agreements (SLAs)
- Conduct periodic system audits and preventive maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS (10/11) and basic networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- Basic understanding of cybersecurity best practices
- Ability to lift 30 lbs and work in server room environments
- Valid California driver's license (occasional site visits required)