Job Description
Join InnovateTech Solutions, a leading IT infrastructure provider, as an Entry-Level IT Support Specialist in sunny Tucson! We're seeking passionate tech enthusiasts eager to launch their careers in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting our diverse client base. Enjoy competitive benefits, mentorship from industry experts, and a collaborative culture that values growth. Located in Tucson's thriving tech corridor, we offer flexible schedules and professional development opportunities. Ready to transform your passion for technology into a rewarding career?
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Document IT processes, incidents, and solutions in ticketing systems
- Collaborate with senior engineers on system deployments and upgrades
- Assist with cybersecurity protocols including access management and patch updates
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional client site visits
- Pass background check and drug screening