Job Description
Join our dynamic IT team at TechSolutions Inc. in Albuquerque! We're seeking passionate entry-level professionals to provide exceptional technical support and drive innovation. This full-time role offers mentorship, growth opportunities, and a collaborative environment where your skills will make an immediate impact. Help us maintain our cutting-edge infrastructure while building a rewarding career in technology.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Monitor network performance and assist with basic network administration tasks
- Document support tickets, solutions, and asset inventory in ITSM systems
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Deliver user training on software applications and security protocols
- Participate in IT asset lifecycle management and inventory audits
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong troubleshooting skills with hardware/software issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional on-site support