Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of Las Vegas' booming tech scene! We're seeking passionate tech enthusiasts eager to grow with our dynamic team. You'll gain hands-on experience with cutting-edge systems while supporting diverse clients in our state-of-the-art downtown facility. This role offers structured training, mentorship from industry veterans, and clear pathways to specialization in cybersecurity, cloud infrastructure, or network administration. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with senior engineers on system upgrades and migrations
- Monitor security protocols and assist with incident response
- Deliver user training on new technologies and best practices
- Participate in IT projects with Agile methodologies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and communication skills
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Basic knowledge of cloud platforms (AWS/Azure)
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits