Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. As a cornerstone of our operations team, you'll gain hands-on experience with enterprise systems while contributing to Detroit's tech renaissance. Our comprehensive training program ensures rapid skill development, with clear pathways to specialization in cybersecurity, cloud computing, or network administration. Enjoy collaborative workspace culture, flexible scheduling options, and employer-paid certifications. Why Detroit Tech Solutions? We offer competitive benefits including health insurance, 401(k) matching, and paid professional development days. Perfect for recent graduates or career-changers with basic technical aptitude.
Responsibilities
- Provide Tier 1 technical support for 150+ employees via ticket system and walk-up assistance
- Deploy, configure, and troubleshoot Windows 10/11 workstations and peripherals
- Manage Active Directory accounts, group policies, and software deployments
- Document SOPs and knowledge base articles for recurring technical issues
- Collaborate with senior engineers on network infrastructure monitoring (Cisco Meraki)
- Assist with cybersecurity initiatives including vulnerability scanning and patch management
- Support cloud platforms (Microsoft Azure) and SaaS applications
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ or Network+ certification preferred (training provided)
- Proficiency in Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic and problem-solving abilities with customer service mindset
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Valid Michigan driver's license (occasional site visits required)
- Ability to lift 30 lbs for equipment deployments
- Excellent written and verbal communication skills