Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is a rapidly growing tech firm dedicated to empowering businesses with innovative IT solutions. We're seeking passionate, tech-savvy individuals to provide essential technical support to our clients. This role offers hands-on experience with cutting-edge systems, mentorship from industry experts, and a clear path for career advancement. If you're eager to learn, solve problems, and grow in the IT field, this is your perfect starting point!
Responsibilities
- Diagnose and resolve hardware/software issues for clients via phone, email, and remote support
- Install, configure, and maintain desktops, laptops, and network equipment
- Document technical issues and solutions using our ticketing system
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior IT staff on complex troubleshooting projects
- Provide training to end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Familiarity with helpdesk software and remote desktop tools
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation