Job Description
Join TechSolutions Inc., a leading IT services provider in Charlotte's booming tech sector, as an Entry-Level IT Support Specialist. We're seeking motivated tech enthusiasts to launch their careers in a dynamic environment where innovation meets opportunity. As a key member of our support team, you'll gain hands-on experience with cutting-edge technologies while serving diverse clients across the Southeast. Enjoy competitive benefits, mentorship from industry veterans, and a clear path to career advancement. If you're passionate about technology and eager to grow, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and permissions in Active Directory environments
- Document technical issues and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex infrastructure projects
- Assist with cybersecurity best practices implementation
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (or willingness to obtain)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency with Microsoft Office 365 and cloud platforms (Azure/O365)
- Strong problem-solving and communication skills
- Experience with ticketing systems and remote support tools
- Valid North Carolina driver's license for occasional client visits