Job Description
Launch your IT career with TechSolutions Inc., Columbus' fastest-growing tech employer! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and shape the future of enterprise technology. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry mentors in a collaborative, growth-oriented environment.
As a key member of our IT department, you'll provide critical technical support to 500+ employees across multiple locations. We offer comprehensive training, certification opportunities, and a clear path to career advancement within 18 months. Our modern downtown Columbus campus features flexible workspaces, onsite fitness facilities, and a culture that celebrates innovation and continuous learning.
Why Join Us?
- Industry-leading benefits package with 100% paid health insurance premiums
- Tuition reimbursement for CompTIA and Microsoft certifications
- Annual tech stipend for personal equipment upgrades
- Hybrid work model (3 days office, 2 days remote)
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory user accounts and group policies
- Monitor and maintain network infrastructure including switches, firewalls, and Wi-Fi systems
- Document IT processes, solutions, and standard operating procedures
- Collaborate with senior engineers on system upgrades and security patches
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Customer service experience with strong communication and problem-solving skills
- Familiarity with IT service management frameworks (ITIL preferred)
- Ability to lift 30 lbs and work in varied office environments
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid Ohio driver's license for occasional site visits