Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated tech enthusiasts to provide exceptional support to our growing client base in Jacksonville. You'll gain hands-on experience with cutting-edge systems while working in a collaborative, fast-paced environment. This role offers structured training and clear pathways for advancement into specialized IT tracks. If you're passionate about solving technical challenges and helping others thrive digitally, this is your perfect entry point into the IT industry.
Responsibilities
- Deliver responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Troubleshoot network connectivity, security protocols, and system performance
- Document IT incidents and resolutions using ticketing systems (e.g., ServiceNow)
- Assist with software deployments, patch management, and cybersecurity best practices
- Collaborate with senior engineers on infrastructure projects
- Provide user training on new technologies and digital tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to troubleshoot hardware/software issues independently
- Excellent written/verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional on-site client visits