Job Description
Launch your IT career in Austin's thriving tech scene! InnovateTech Solutions is seeking passionate entry-level IT professionals to join our dynamic support team. You'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative environment. We offer comprehensive training, growth opportunities, and a culture that values innovation and continuous learning. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies while making a tangible impact on our operations.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with system monitoring, patch management, and security audits
- Collaborate with senior engineers on infrastructure projects
- Train employees on cybersecurity best practices
- Support cloud platform operations (AWS/Azure)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments