Job Description
Launch your IT career with TechNova Solutions, a leading innovator in Silicon Valley! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to our clients. This is your opportunity to work with cutting-edge technology while building foundational skills in a supportive environment. Join us in shaping the future of IT support!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with senior engineers to resolve complex technical problems
- Conduct user training on IT systems and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of hands-on IT support or internship experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows/macOS and Active Directory
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Valid California driver's license (for occasional on-site visits)