Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic Dallas-based firm committed to empowering businesses through cutting-edge IT solutions. This role offers hands-on experience with enterprise systems, mentorship from industry experts, and clear pathways for growth into specialized IT tracks. If you're passionate about technology and eager to learn, we want to hear from you!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with user account management and access control
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and escalate critical issues
- Conduct basic cybersecurity awareness training
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 20lbs for equipment maintenance