Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in San Antonio. As a rapidly growing tech firm, we provide hands-on training, mentorship, and clear growth paths for emerging IT professionals. You'll work alongside industry experts while supporting our cutting-edge infrastructure serving diverse clients across Texas. Enjoy competitive benefits, flexible work arrangements, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols including password resets and access management
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Deliver exceptional customer service to internal stakeholders and external clients
- Participate in IT training programs to expand technical skills
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong problem-solving and customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to lift 25 lbs and work in varied office environments
- Valid driver's license for occasional off-site support
- Eligibility to work in the United States