Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic IT services provider serving Phoenix businesses with cutting-edge solutions. As our newest team member, you'll gain hands-on experience in enterprise environments while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Assist with workstation setups, configurations, and asset management
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior IT staff on system implementations and upgrades
- Support cybersecurity protocols and data protection initiatives
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of technical support experience or internship
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Microsoft Office Suite, and cloud services
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid Arizona driver's license required