Job Description
Join TechSolutions Inc., Houston's leading IT innovator, as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting 500+ users across diverse industries. Our comprehensive training program and mentorship opportunities will accelerate your growth into a full-fledged IT professional.
Why TechSolutions? Competitive benefits, flexible work arrangements, and a culture that celebrates innovation. We invest in our people—your growth is our priority!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows 10/11 workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document technical issues and resolutions in our ITSM platform (ServiceNow)
- Assist with network infrastructure monitoring and basic Wi-Fi troubleshooting
- Collaborate with senior engineers on system upgrades and migrations
- Train end-users on new software and security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills with customer service focus
- Ability to prioritize tasks in fast-paced environments
- Basic knowledge of cybersecurity best practices
- Valid driver's license and reliable transportation
- Experience with ticketing systems (Jira/ServiceNow preferred)