Job Description
Are you looking to kickstart a career in Information Technology? Milwaukee Tech Innovations is seeking a dedicated Entry Level IT Support Specialist to join our growing team. We value curiosity, problem-solving, and a passion for technology.
In this role, you will be the first point of contact for our internal and external clients, ensuring seamless operations and optimal system performance. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a corporate environment.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, and mobile devices.
- Manage and update computer inventory and asset tracking systems.
- Respond to help desk tickets via email and phone with a focus on customer satisfaction.
- Assist in the deployment of new software patches and security updates.
- Conduct basic training sessions for end-users on standard office applications.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Eagerness to learn new technologies and obtain relevant certifications (CompTIA A+ preferred).
- Available to work occasional overtime or on-call rotations.