Job Description
Join TechFlow Solutions' dynamic team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our Austin-based clients. This full-time role offers hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Perfect for recent graduates looking to kickstart their career in IT operations.
Responsibilities
- Deploy and configure hardware/software systems across client sites
- Resolve Tier 1-2 technical issues via remote and onsite support
- Document IT processes and maintain service desk tickets
- Assist with network security protocols and data backups
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on new technologies
- Monitor system performance and implement optimizations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for client site visits