Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional technical support to our innovative team in the heart of San Francisco. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your professional growth.
As a key member of our IT team, you'll be the go-to resource for troubleshooting hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. We value curiosity and offer structured training programs to accelerate your technical skills. If you're ready to build a foundation in IT while contributing to impactful projects, this is your opportunity to thrive in one of tech's most vibrant hubs.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person requests
- Install, configure, and maintain desktop/laptop hardware and software systems
- Monitor and manage network security protocols and access controls
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure upgrades and projects
- Train users on new technologies and best practices
- Assist with IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30 lbs and work in a dynamic office environment
- CompTIA A+ certification preferred (or willingness to obtain)