Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support while launching your career in a dynamic environment. Enjoy mentorship from industry veterans, competitive benefits, and opportunities for rapid advancement in Michigan's revitalized tech corridor.
What We Offer:
- Comprehensive training program and career development path
- Health, dental, and vision insurance
- Flexible work arrangements and remote options
- 401(k) with company matching
- Regular team-building events and tech workshops
Responsibilities
- Deploy, configure, and maintain hardware/software systems
- Tier 1/2 user support via ticketing system and chat
- Network troubleshooting and security protocol implementation
- Document IT processes and create knowledge base articles
- Assist with system upgrades and patch management
- Collaborate with cross-functional teams on tech initiatives
- Participate in after-hours on-call rotation (bi-weekly)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/Linux environments
- Familiarity with cloud platforms (AWS/Azure)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation
- Ability to lift 50 lbs for equipment installation