Job Description
Immediate Hire! No Experience Necessary! Join our dynamic team as an Entry-Level IT Support Specialist and receive paid industry training to launch your career in technology. At TechStart Solutions, we invest in our people through comprehensive onboarding programs designed to transform motivated individuals into skilled professionals. This is your gateway to the thriving Seattle tech scene with zero upfront costs for training.
We're seeking adaptable individuals with strong problem-solving skills and a passion for technology. Our structured 8-week training program covers networking fundamentals, cybersecurity basics, and enterprise systems management. Upon completion, you'll transition into a full-time role supporting Fortune 500 clients with our award-winning support team.
Responsibilities
- Deliver Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement cybersecurity protocols and maintain system security best practices
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new technologies and software deployments
- Monitor network performance and troubleshoot connectivity issues
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer systems and networking concepts
- Exceptional communication skills with customer service mindset
- Ability to learn technical concepts quickly through structured training
- Comfortable working in fast-paced, deadline-driven environments
- Valid driver's license and reliable transportation
- Willingness to complete company-sponsored certification programs